Frequently asked questions

Select a subject heading below to view the Frequently Asked Questions for that heading

  • Course Sign-up & Completion
  • Entering & Exiting
  • About Course
  • Customer Service

A certificate of completion from LMTce.com is no different than a certificate from any other live massage continuing education class. The only difference is in the convenience. Contact your state board if you have additional questions.

All courses and providers on LMTce.com are NCBTMB approved, which is recognized and accepted in most states. Contact your state board if you have additional questions.

After completing the course, a beautiful certificate will be sent to you electronically which you can print out and frame if you wish. You will need to send that certificate to your State Board if they request it. If your State Board does not request it, keep it in a safe and accessible place for several years in case it is one day requested. Please contact your state board for further information on how and when to present your course completion certificate.

There are several ways to retrieve your certificate: Try searching your inbox for past emails from LMTce. You can also view and print all completion certificates by logging into your LMTce account. Finally you can contact us to retrieve it. A small fee may apply.

When you're done with the course, your account remains intact. You may login anytime to view your completed courses. Completion information remains viewable in your account for a minimum of 3 years.

Your completion certificate will show the date the course was completed. If you completed the course beyond a crucial deadline, contact your State Board.

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You may sign up for multiple courses at a time, and even jump from course to course. However we are not able to provide partial credit. You can only receive credit after completing the exact hours specified for that course.

There is no limit to how many times you may enter or exit a course.

Yes. You may enter one course, complete part of it, exit, then enter a different course and complete part of that. As you exit, each course will remember where you left off.

If you take more than 1 year to complete a course, your enrollment in that course may be deleted from the system without refund.

Yes, you may log out and in as many times as you like from any computer with high speed internet.

With the number of mobile devices becoming available each day, we cannot guarantee our course will be viewable on all of them. But our site is intended to be fully responsive on most devices.

Yes, there may be quizzes throughout the course and every course ends with a final test. A passing score for each quiz or test is required to complete the course. Don’t worry, the tests are easy and you’ll have unlimited tries.

You will not be able to proceed beyond the test until you pass it. But don’t worry, the tests are easy and you’ll have unlimited tries.

Once registered, you may sign up for as many courses as you wish anytime you wish. You can even sign up for additional courses while current courses are underway. Simply select “Sign Up” from the home page or from your personal dashboard while logged in.

Click Here to find out why online courses take up less time than the hours you’re given credit for.

Less than 30 minutes of the course completed = Full Refund (if enrolled 30 days or less).
30 minutes or more completed = No Refund
- A completed course (we also do not issue partial refunds for a partially completed course)
- A course that underwent a price change
- A course you have been enrolled in for 30+ days regardless of how much or little has been completed
- For further questions, please select “Contact”.

No problem. Please select “Log In” from the top of any page and then “Forgot password?”

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