General

Observing Confidentiality

Clients should have the expectation of privacy, beginning with the first phone call and continuing throughout the entire relationship. Gossiping (or complaining) about clients to others is a violation of confidentiality. If you talk to your clients about other clients, they’re going to wonder if you’ll be talking to the next client about them. The …

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The Return to Normal

What is “normal,” anyway? Does it just mean B.C.–Before Covid? Massage therapists went about their business, doing intakes, seeing clients, changing the table, checking them out and rescheduling. We didn’t wear masks. We didn’t ask clients to wear masks, or ask them if they had been traveling or exposed to anyone who tested positive in …

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